Help

Pilotix Support

Send enough context to reproduce the issue, but never send a password, active token or private remote-desktop content.

Effective July 12, 2026

Contact support

Email [email protected]. Include your Pilotix account email, device name, platform, Agent or Viewer version, approximate time and timezone, and the exact error shown. Do not include passwords, enrollment links, session URLs, private keys or active credentials.

Before contacting us

• Confirm the remote device is powered on, online and not already Busy/REC.
• Refresh the device list and retry after checking the local network.
• On macOS, verify Screen Recording and Accessibility permissions for Pilotix Agent.
• Check that the Agent and Viewer are on their latest available versions.
• For a stream issue, include the codec, transport and non-sensitive Analytics values.

Privacy and security reports

For a privacy request, use Privacy Choices. For a suspected security issue, describe the impact and reproduction steps without including active secrets. We will route the report to the appropriate operational contact.

Company

Pilotix is operated by Digiport OÜ, registry code 14584252, Viru väljak 2, Kesklinna linnaosa, Tallinn, Harju maakond 10111, Estonia.