Privacy

Privacy Choices

Manage enrolled-device access from the dashboard or contact Digiport OÜ to exercise account and data rights.

Effective July 12, 2026

Account and data requests

To request access, correction, export, restriction, objection or deletion, email [email protected] from the address associated with your Pilotix account. State the request type and your account email. Never include your password, agent credential, enrollment token or live-session token.

We may ask for additional verification before acting on a request. Deletion removes or de-identifies eligible account data and revokes active access, while limited security, financial, backup or legal records may remain until their applicable retention period ends.

Remove a device

Use the device settings in the Pilotix dashboard to uninstall or decommission an Agent. Revoking a device prevents it from reconnecting with its existing credential. Uninstalling the Agent also removes its local Pilotix runtime from the remote computer according to the platform’s uninstall flow.

Stop an active session

Use Stop in the Viewer or Live Session. If a session remains incorrectly marked busy, refresh the device state and contact support with the device name, approximate time and Viewer version. Do not send session URLs or tokens.

Location and diagnostics

Pilotix does not request iPad precise-location permission. Coarse location is inferred from normal connection IP data for network operations and aggregate planning. Operational diagnostics are necessary to run and secure remote sessions; requests concerning retained diagnostics can be included in the privacy request above.

Contact

Controller: Digiport OÜ, registry code 14584252, Viru väljak 2, Kesklinna linnaosa, Tallinn, Harju maakond 10111, Estonia. Email: [email protected].